Frequently Asked Questions
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General
Which browsers does Audiogalaxy.com support?
Audiogalaxy.com is supported on the latest versions of Internet Explorer , Firefox , Safari and Chrome . We recommend Chrome and Firefox for speed. Although Opera isn't officially supported, most functionality should work as you would expect.
In order to listen to your music in a browser, you must have the Adobe Flash plugin installed. You can download Flash from Adobe's website .
How much does it cost to use Audiogalaxy?
You can listen to your songs from any desktop or laptop as much as you want, and as long as you want for free .
On mobile phones (currently, iPhone/iPod Touch/iPad and Android), Audiogalaxy is free to download and use. However, if you want uninterrupted access to your music you can purchase Audiogalaxy Gold , which gives you uninterrupted access to your music on ALL your mobile devices.
Is there any limit to the size of my collection?
No, there is no limit on how large your music collection is or how many songs you have. We are pretty serious about our music and we've successfully used AG with 80,000+ songs. It will take some time to initially process your music, but it will work. Let us know if you have any problems.
How is Audiogalaxy integrated with Facebook?
You can sign up for Audiogalaxy using your Facebook credentials or you can link an existing Audiogalaxy account with Facebook. Once you sign up with Facebook or link your account, you will be signed into Audiogalaxy automatically if you are already signed into Facebook. You can also login using your Facebook credentials by clicking on the 'Facebook Login' button.
We will not add anything to your Facebook feed or notify your friends without your permission.
Install
What is the Audiogalaxy Helper?
The Audiogalaxy Helper is a small piece of software that runs on your machine and sits in your system tray. It enables you to stream your music to other computers and mobile devices. By default, the Helper will make all MP3s on your machine available. Of course, you can configure your music folder if you wish.
Audiogalaxy Helper is available for Windows(XP, Vista and 7) and Intel-based Mac OS X(10.5-Leopard and 10.6-Snow Leopard) .
What operating systems does Audiogalaxy support?
Audiogalaxy Helper is available for Windows(XP, Vista and 7) and Intel-based Mac OS X(10.5-Leopard and 10.6-Snow Leopard) .
I need help downloading/installing Audiogalaxy Helper on Windows
When you first sign up, you will be prompted to download the Audiogalaxy Helper automatically. If you need to download the Audiogalaxy Helper again, you can download it from your Settings page (you must be signed in).
Using Internet Explorer:
Click the "Run" button when prompted to start the Download
and click "Run" again when prompted to run the installer.
You will see the Audiogalaxy Helper icon
Using other browsers:
In Firefox you can find the downloaded file by clicking on Tools > Downloads . Double click the file to begin installation.
In Chrome you can find the downloaded file in the bottom bar of the browser or by clicking on Tools > Downloads . Double click the file to begin installation.
The Audiogalaxy Helper is custom built with your credentials for one-time use, so please download a new one each time you need it. You cannot re-use an old installer, or re-use an installer downloaded by someone else.
If you're having trouble with your installer, please sign in and download a new installer from the Settings page.
I need help downloading/installing the Audiogalaxy Helper on a Mac
When you first sign up, you will be prompted to download the Audiogalaxy Helper automatically. If you need to download the Helper again, you can download it from your Settings page (you must be signed in).
You must be running Mac OS X 10.5 (Leopard) or higher to run Audiogalaxy Helper.
Using Safari:
Download the dmg file and double click on it when the download completes.
Follow instructions on the screen when the dmg launches.
You will see the Audiogalaxy Helper icon
Using other browsers:
In Firefox you can find the downloaded file by clicking on Tools > Downloads . Double click the downloaded file to launch the installer. The installed dmg file appears as a disk called "Audiogalaxy Helper" on your Desktop. Double click the disk to launch it.
The Audiogalaxy Helper is custom built with your credentials for one-time use, so please download a new one each time you need it. You cannot re-use an old installer, or re-use an installer downloaded by someone else.
If you're having trouble with your installer, please sign in and download a new installer from the Settings page.
Can I install the Audiogalaxy Helper on multiple machines?
Your Audiogalaxy Helper can only run on one machine at a time. However, you can install it on multiple machines using the same account by downloading a new Audiogalaxy Helper from your Settings page and following the download/install instructions above. Running Audiogalaxy Helper on a machine will sign out your Audiogalaxy Helper instances running on other machines.
Audiogalaxy will only show your songs on the machine where it is currently running.
How do I download the Audiogalaxy Helper again?
You can download a new Audiogalaxy Helper from your Settings page. The Audiogalaxy Helper is custom built with your credentials for one-time use, so please download a new one each time you need it. You cannot re-use an old installer, or re-use an installer downloaded by someone else.
Music
Why don't I see all my music on Audiogalaxy?
By default, Audiogalaxy looks for music in popular locations on your machine and displays them on the website. You can configure music folder locations from your settings page on Audiogalaxy.com, or by clicking on the Audiogalaxy Helper icon in the system tray and selecting "Your Music Folders" (PC) or "Preferences..." (Mac). Only music in selected folders appears on Audiogalaxy.com
Audiogalaxy currently only finds and streams music files which are encoded as MP3 (.mp3) or AAC (.m4a) and are DRM-free . Songs encoded in other formats (.wmw, .flac, .ogg, etc) will not be visible on Audiogalaxy. We are working on adding support for more formats. If you have a particular format you would like to see supported, please let us know . Songs that contain DRM (for instance, some songs purchased on iTunes or the Zune store) will also not be visible in your collection on Audiogalaxy.
If you have DRM-free files in supported formats which you can't see on Audiogalaxy, it is possible that the file isn't tagged correctly. Although Audiogalaxy can determine Artist/Song names for most songs even if they have incorrect ID3/M4P tags on your machine, some songs which Audiogalaxy has never seen before might not be recognized unless they have good ID3/M4P tags. In such cases, you can fix your ID3/M4P tags using software like iTunes or Windows Media Player.
If your songs still do not appear on Audiogalaxy, your file might be corrupt. Feel free to contact us with further questions.
What audio formats does Audiogalaxy support?
Currently, Audiogalaxy only finds and streams music files which are encoded as MP3 (.mp3) or AAC (.m4a) and are DRM-free.
I logged into Audiogalaxy but I cannot see any music. Why?
In order to see and play your music your computer must be on, and must not be in sleep or hibernate mode.
How do I change the folders that Audiogalaxy looks in for music?
By default, Audiogalaxy looks for MP3s on your machine and displays them on the website. You can configure music folder locations from your settings page on Audiogalaxy.com, or by clicking
on the Audiogalaxy Helper icon in the system tray and selecting "Your Music Folders" (PC) or "Preferences..." (Mac). Only music in selected folders appears on Audiogalaxy.com.
Why don't I see album art for all my songs?
Audiogalaxy will only show artwork for songs which have album art embedded in the audio file. Most modern DRM-free audio files, such as songs purchased from the Amazon Music Store or iTunes, contain album art embedded in the song which will be visible on Audiogalaxy.
I've got a lot of music. Will Audiogalaxy handle it?
Yes. We are pretty serious about our music and we've successfully used AG with 80,000+ songs. It will take some time to initially process your music, but it will work. Let us know if you have any problems.
Playlists
Are playlists created on Audiogalaxy usable with other software/devices?
Yes. Playlists created with Audiogalaxy can be saved to your computer as .m3u files, which are recognized by most music software and devices.
Additionally, if iTunes is your default MP3 player and you have enabled integration with media players (in Audiogalaxy Settings) then any playlist you create in Audiogalaxy will be automatically saved in iTunes.
How do I rearrange songs in playlists created on Audiogalaxy?
Rearranging songs is as simple as dragging the song you wish to move and dropping it in it's new position, using the Audiogalaxy website. Any changes you make are automatically saved to your computer and reflected in your default media player if supported, and if integration is enabled in Audiogalaxy Settings.
Can I import playlists from iTunes into Audiogalaxy?
Currently, no. However, we are working on implementing support for this scenario in future versions.
Audiogalaxy for iPhone/iPod Touch/iPad
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