Audiogalaxy - Frequently Asked Questions

Audiogalaxy - Your Music + Internet Radio. Stream all your music everywhere... And we'll throw in a few million songs you'll love! Hit Play from Anywhere.

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Audiogalaxy - Your Music + Internet Radio. Stream all your music everywhere... And we'll throw in a few million songs you'll love! Hit Play from Anywhere.

Frequently Asked Questions

YOUR MUSIC + INTERNET RADIO

STREAMED EVERYWHERE FOR FREE

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General

Which browsers does Audiogalaxy.com support?
- Audiogalaxy.com is supported on the latest versions of Internet Explorer, Firefox, Safari and Chrome. We recommend Chrome and Firefox for speed. Although Opera isn't officially supported, most functionality should work as you would expect.
  In order to listen to your music in a browser, you must have the Adobe Flash plugin installed. You can download Flash from Adobe's website.
How much does it cost to use Audiogalaxy?
- You can listen to your songs from any desktop, laptop, or supported mobile device (currently, iOS and Android) as much as you want, and as long as you want for free.
  Audiogalaxy Mixes are free on the website via your desktop browser, but to stay in business we charge a small fee for using Mixes on your mobile devices.
Is there any limit to the size of my collection?
- Yes, there is a limit of 200,000 songs . It will take some time to initially process your music, but it will work if you have a relatively fast computer and use a fast browser like Chrome. Let us know if you have any problems. Please note that we may decide to charge people down the road to use the service with huge collections since this taxes our resources.
Does my computer need to be on to listen to my music?
- Yes, to stream your own personal music. The computer where your Audiogalaxy Helper is running needs to be on to play your own personal music. Audiogalaxy streams music directly from your computer to your mobile device, or to other computers where you are logged in. If your computer is off, your music will not be available.
  No, to only play Mixes. Your Audiogalaxy helper does not need to be running to listen to mixes, but your personal collection will not be available.
How secure is Audiogalaxy?
- We take security seriously, and Audiogalaxy is built using state of the art engineering best practices. The Audiogalaxy Helper connects to our server using TLS (SSL), and only scans supported audio files in the selected folders on your computer. Sensitive information (such as passwords) from the website and mobile app is also transferred securely using SSL.
Do I need to configure my router/open ports for Audiogalaxy?
- Nope! Just sign up and we'll do the rest - you'll be up and running in no time, without any configuration or setup.
How is Audiogalaxy integrated with Facebook?
- You can sign up for Audiogalaxy using your Facebook credentials or you can link an existing Audiogalaxy account with Facebook. Once you sign up with Facebook or link your account, you will be signed into Audiogalaxy automatically if you are already signed into Facebook. You can also login using your Facebook credentials by clicking on the 'Facebook Login' button. If you have it enabled, Audiogalaxy will post interesting actions to your timeline, for instance Mixes you create or songs you stream. You can control who sees them from your Facebook app settings.
I signed up with Facebook - how do I log in with an Audiogalaxy username and password?
- Sometimes, users who signed up with Facebook might not be able to log in with Facebook Connect (for instance, Facebook might be blocked at your work place). In such cases you can go to the password reset page and enter your email address, and then follow instructions to reset your password. Once reset, you may use your email address and the new password to log in without Facebook Connect.
  Remember that the email you use must match the one you provided when you logged in with Facebook Connect. You can view your currently registered email address on your Settings page when you log into Audiogalaxy.
How do I scrobble my songs to Last.FM? How do I disconnect?
- Songs played on Audiogalaxy can be scrobbled to your Last.fm profile. You can link Audiogalaxy to your Last.fm account by visiting the Audiogalaxy Settings page. All songs played via Audiogalaxy will be scrobbled to Last.fm.
  To disconnect from Last.fm, please visit your Last.fm settings page and de-authorize Audiogalaxy. After that, your plays on Audiogalaxy will no longer be scrobbled to Last.fm.

Install and the Audiogalaxy Helper

What is the Audiogalaxy Helper?
- The Audiogalaxy Helper is a small piece of software that runs on your machine and sits in your system tray. It enables you to stream your music to other computers and mobile devices. By default, the Helper will try to find all music on your machine. Of course, you can configure your music folders as you wish.
  Audiogalaxy Helper is available for Windows(XP, Vista and 7) and Intel-based Mac OS X(10.5-Leopard, 10.6-Snow Leopard and 10.7-Lion).
What operating systems does Audiogalaxy support?
- Audiogalaxy Helper is available for Windows(XP, Vista and 7) and Intel-based Mac OS X(10.5-Leopard, 10.6-Snow Leopard and 10.7-Lion).
I need help downloading/installing Audiogalaxy Helper on Windows
- When you first sign up, you will be prompted to download the Audiogalaxy Helper automatically. If you need to download the Audiogalaxy Helper again, you can download it from your Settings page (you must be signed in).
  Using Internet Explorer:
  - Click the "Run" button when prompted to start the Download
    and click "Run" again when prompted to run the installer.
    
    You will see the Audiogalaxy Helper icon in you system tray when installation completes successfully.
  Using other browsers:
  - In Firefox you can find the downloaded file by clicking on Tools > Downloads. Double click the file to begin installation.
  - In Chrome you can find the downloaded file in the bottom bar of the browser or by clicking on Tools > Downloads. Double click the file to begin installation.
  The Audiogalaxy Helper is custom built with your credentials for one-time use, so please download a new one each time you need it. You cannot re-use an old installer, or re-use an installer downloaded by someone else. If you're having trouble with your installer, please sign in and download a new installer from the Settings page.
I need help downloading/installing the Audiogalaxy Helper on a Mac
- When you first sign up, you will be prompted to download the Audiogalaxy Helper automatically. If you need to download the Helper again, you can download it from your Settings page (you must be signed in).
  You must be running Mac OS X 10.5 (Leopard) or higher to run Audiogalaxy Helper.
  Using Safari:
  - Download the dmg file and double click on it when the download completes.
    Follow instructions on the screen when the dmg launches (You can open Finder and see the mounted image if it doesn't auto-open).
    You will see the Audiogalaxy Helper icon in your tray bar near the volume and date controls.
  Using other browsers:
  - In Firefox you can find the downloaded file by clicking on Tools > Downloads. Double click the downloaded file to launch the installer. The installed dmg file appears as a disk called "Audiogalaxy Helper" on your Desktop. Double click the disk to launch it.
  The Audiogalaxy Helper is custom built with your credentials for one-time use, so please download a new one each time you need it. You cannot re-use an old installer, or re-use an installer downloaded by someone else. If you're having trouble with your installer, please sign in and download a new installer from the Settings page.
  If you have installed previously and are unable to install for some reason, try this:
  - Kill any "Audiogalaxy Helper" application if it's running using Activity Monitor
  - Remove Audiogalaxy from your /Applications folder
  - Remove all DMGs that you've downloaded
  - Remove "/Users/[yourName]/Library/Application Support/Audiogalaxy Helper" if it exists
  - Go to your Settings page on www.audiogalaxy.com and download a new Audiogalaxy Helper DMG
  - When it opens, open the DMG and copy the Audiogalaxy Helper application into /Applications
  - Launch Audiogalaxy
Can I install the Audiogalaxy Helper on multiple machines?
- Your Audiogalaxy Helper can only run on one machine at a time. However, you can install it on multiple machines using the same account by downloading a new Audiogalaxy Helper from your Settings page and following the download/install instructions above. Running Audiogalaxy Helper on a machine will sign out your Audiogalaxy Helper instances running on other machines.
  Audiogalaxy will only show your songs on the machine where it is currently running.
How do I download the Audiogalaxy Helper again?
- You can download a new Audiogalaxy Helper from your Settings page. The Audiogalaxy Helper is custom built with your credentials for one-time use, so please download a new one each time you need it. You cannot re-use an old installer, or re-use an installer downloaded by someone else.
When I download the Helper on a Mac, it downloads a .exe instead of a .dmg. Why?
- This is most likely because you have some kind of software installed (NetBarrier/VirusBarrier) that's preventing us from identifying your system. Your browser shows itself as "Mozilla/5.0 (000000000; 0; 00000 000 00 0 000000; 00000) DDDDDDDDDDDDDDDDDDDD DDDDDDD DDDD DDDDDD DDDDDDDDDDDDD DDDDDDDDDDDDDDD".
  Look here for more information.
Why is my Audiogalaxy Helper offline?
- In order to play your music everywhere, the computer on which your Audiogalaxy Helper is installed needs to remain on and connected to the internet. You also need to be logged into the computer. If the computer is turned off or someone else logs in, your Helper might not be able to remain connected and will appear offline.
  If you notice your Helper getting disconnected periodically, re-boot your router
I installed the Audiogalaxy Helper on my Mac, but now it won't load. Why?
- Try these quick steps:
  - Kill any "Audiogalaxy Helper" application if it's running using Activity Monitor
  - Remove Audiogalaxy from your /Applications folder
  - Remove all DMGs that you've downloaded
  - Remove "/Users/[yourName]/Library/Application Support/Audiogalaxy Helper" if it exists
  - Go to your Settings page on www.audiogalaxy.com and download a new Audiogalaxy Helper DMG
  - When it opens, open the DMG and copy the Audiogalaxy Helper application into /Applications
  - Launch Audiogalaxy

Personal Music

Why don't I see all my music on Audiogalaxy?
- By default, Audiogalaxy looks for music in popular locations on your machine and displays them on the website. You can configure music folder locations from your settings page on Audiogalaxy.com, or by clicking on the Audiogalaxy Helper icon in the system tray and selecting "Your Music Folders" (Windows) or "Preferences..." (Mac). Only music in selected folders appears on Audiogalaxy.com
  The most current version of the Audiogalaxy Helper only finds and streams music files which are encoded as MP3 (.mp3), WMA/WMA Pro (.wma), AAC/ALAC (.m4a), FLAC (.flac) or Vorbis (.ogg) and are DRM-free. Songs encoded in other formats (AIFF, WMA Lossless, WAV, etc) will not be visible on Audiogalaxy. We are working on adding support for more formats. If you have a particular format you would like to see supported, please let us know. Songs that contain DRM (for instance, some songs purchased on iTunes or the Zune store) will also not be visible in your collection on Audiogalaxy.
  If you have DRM-free files in supported formats which you can't see on Audiogalaxy, it is possible that the file isn't tagged correctly. Although Audiogalaxy can determine Artist/Song names for most songs even if they have incorrect ID3/M4P tags on your machine, some songs which Audiogalaxy has never seen before might not be recognized unless they have good ID3/M4P tags. In such cases, you can fix your ID3/M4P tags using software like iTunes or Windows Media Player.
  If your songs still do not appear on Audiogalaxy, your file might be corrupt. Feel free to contact us with further questions.
What audio formats does Audiogalaxy support?
- The most current version of the Audiogalaxy Helper supports files which are encoded as MP3 (.mp3), WMA/WMA Pro (.wma), AAC/ALAC (.m4a), FLAC (.flac) or Vorbis (.ogg) and are DRM-free.
I logged into Audiogalaxy but I cannot see any music. Why?
- In order to see and play your music your computer must be on, and must not be in sleep or hibernate mode.
How do I change the folders that Audiogalaxy looks in for music?
- By default, Audiogalaxy looks for music on your machine and displays them on the website. You can configure music folder locations from your settings page on Audiogalaxy.com, or by clicking on the Audiogalaxy Helper icon in the system tray and selecting "Your Music Folders" (Windows) or "Preferences..." (Mac). Only music in selected folders appears on Audiogalaxy.com.
Why don't I see album art for all my songs?
- Audiogalaxy will only show artwork for songs which have album art embedded in the audio file. Most modern DRM-free audio files, such as songs purchased from the Amazon Music Store or iTunes, contain album art embedded in the song which will be visible on Audiogalaxy.
I've got a lot of music. Will Audiogalaxy handle it?
- Yes. We are pretty serious about our music and we've successfully used AG with 200,000+ songs. It will take some time to initially process your music, but it will work. Let us know if you have any problems.
I see many duplicate songs in my collection. Why is that?
- This either means you have duplicate songs on your machine, or a backup folder (Time Machine, perhaps?) that contains copies of your songs and is being monitored by Audiogalaxy. Check your Audiogalaxy Music folders by clicking on the green ball in your system tray and select only folders that don't have duplicates.
  The other possibility is that iTunes is configured to "organize your music automatically" in which case it makes duplicates of all your songs.
  Either ways, if you see duplicates its because you do have duplicates on the computer where the Helper is running. If you remove the duplicates from that computer, they will go away in Audiogalaxy as well.
Does Audiogalaxy support non-English languages?
- Yes, Audiogalaxy supports metadata in all languages. Please make sure that the ID3 tags are encoded using UTF-8.
How do I delete music from Audiogalaxy?
- To remove music from Audiogalaxy, un-select the folder which contains the music files you no longer want. You can configure music folder locations from your settings page on Audiogalaxy.com, or by clicking on the Audiogalaxy Helper icon in the system tray and selecting "Your Music Folders" (Windows) or "Preferences..." (Mac).
Some of my flac songs don't play. What's going on?
- Some audio encoders embed silence in the beginning of the FLAC file. Audiogalaxy has trouble decoding this silence for some FLAC files (usually, the first file of an album ripped using specific encoding software. The rest of the songs in the album work fine). Fixing this is on our list of work items.

Mixes

What are Mixes?
- An Audiogalaxy Mix is an endless stream of songs, curated by Audiogalaxy from millions of tracks based on ingredients you have specified. Mixes are not restricted to your music collection. You can provide multiple cities, artists or genres as ingredients and also configure other preferences, such as the variety of songs you like to hear and how often you like to hear repeats.
Is the Mixes feature available in all countries?
- Currently, Mixes are only available in the US.
How much do Mixes cost?
- Mixes are free to listen to on the web, without limits or ads. In the free mobile apps, users can subscribe to Mixes for less than the price of a latte per month. Subscriptions can be purchased using in-app purchases in the iOS or Android apps.
I subscribed to Mixes on iOS/Android. When does my subscription expire?
- You can go to the Settings page on www.audiogalaxy.com to see when your subscription expires. iOS subscription will be auto-renewed, unless you decide to terminate your subscription. For Android, you will be prompted to renew your subscription after it expires.
What do I get when I subscribe to Mixes on Mobile?
- Subscribers can listen to unlimited Mixes on their mobile devices when they subscribe. Additionally, other mobile add-ons are available to subscribers free of charge for the duration of their subscription. Subscribers can also skip more songs than non-subscribers.
Why can't I skip more songs?
- Licensing costs require that we limit the number of songs you can skip. Users who have purchase subscriptions on mobile can skip significantly more songs than those who haven't subscribed.
What licenses do Mixes use?
- Mixes are licensed by SoundExchange, ASCAP, BMI, and SEESAC for US customers only.

Playlists

Are playlists created on Audiogalaxy usable with other software/devices?
- Yes. Playlists created with Audiogalaxy can be saved to your computer as .m3u files, which are recognized by most music software and devices.
How do I rearrange songs in playlists created on Audiogalaxy?
- Rearranging songs is as simple as dragging the song you wish to move and dropping it in it's new position, using the Audiogalaxy website. Any changes you make are automatically saved to your computer.
How do I import playlists from iTunes into Audiogalaxy?
- The Audiogalaxy Helper automatically imports playlists from iTunes after it finishes scanning your music. These playlists are kept up-to-date as you change them in iTunes. However, playlists deleted in iTunes will need to be explicitly deleted on www.audiogalaxy.com
  If you have default iTunes install, we'll automatically find your iTunes XML file. Otherwise, you can specify the path to the iTunes XML file using the "Your Music Folders" dialog (Windows) or "Preferences..." (Mac).
  Audiogalaxy will only import new and updated iTunes playlists. Any edits you make to the playlist on Audiogalaxy can be saved as new m3u playlists. You can delete imported iTunes playlists from the Playlists tab on www.audiogalaxy.com and then remove them from iTunes.
How do I import m3u playlists into Audiogalaxy?
- The latest version of Audiogalaxy automatically imports m3u playlists which are placed in the "Audiogalaxy Playlists" folder. Right click the Audiogalaxy Helper icon in your system tray and select "View Playlists" to open the Audiogalaxy Playlists folder. Place m3u files you want to import into that folder. This same folder is also the location where playlists created on Audiogalaxy are saved as m3u files.
  As with iTunes playlists, Audiogalaxy will automatically import new and updated m3u playlists. Any edits you make to your m3u playlists on Audiogalaxy can be saved as new playlists. You can delete imported m3u playlists from the Playlists tab on www.audiogalaxy.com and then delete the source m3u file from your computer.
All my iTunes/m3u playlists don't show up, or are missing songs. Why?
- Audiogalaxy compares file paths in the iTunes XML to the paths in Audiogalaxy, so make sure that the paths in iTunes/m3u file match the files in Audiogalaxy.
  
  Examples of things that don't work:
  
  - You're pointing to the wrong/outdated iTunes XML file from Audiogalaxy. You can change this from Audiogalaxy's Music Folders/Preferences dialog. It's a file called "iTunes Music Library.xml" usually in the same folder where you store your iTunes music.
  
  - iTunes/m3u points to music in a directory which you haven't selected in Audiogalaxy.
  
  - The m3u contains relative paths to files. Only absolute paths are supported
  
  - If you have your music on an external drive/network share, then iTunes/m3u might refer to them as \\server\path\file.mp3, but in Audiogalaxy you could have the drive mapped to a drive letter, such as D:\path\file.mp3. The paths need to be consistent for songs to picked up
  
  - iTunes might have made copies of all your music, which resides in some sub-folder of iTunes, whereas Audiogalaxy points to the original music file. Hence the file paths are different.
  
  - Your m3u file must contain #EXTM3U as the first line, and must be encoded using ANSI encoding.

Audiogalaxy for iOS

How can I get the iOS app?
- Audiogalaxy Mobile for iOS, iPad and iPod Touch is available on the iTunes App Store
How do I create a new playlist or add songs to a playlist using Audiogalaxy Mobile?
- You can create playlists in two ways:
  - 1. Queue up all the songs you want in the playlist. Then, switch to the "Now Playing" view and click the button on the top right. This shows all queues songs. Simply select "Save" and name your playlist. You can also re-order songs if you like.
  - 2. Swipe the song you wish to add. Select the "Add to Playlist" button and either select an existing playlist, or create a new playlist.
  That's all there is to it! Remember that you can delete playlists from the Audiogalaxy website.
Can I listen to songs when I don't have network access / How do I pin songs?
- Audiogalaxy Mobile version 2.0 and higher enables users to 'pin' songs for offline playback. You must first purchase the "Offline Playback" add-on from the Settings menu.
  Pinning a song downloads a high quality version in the background to your device so it can be played when you don't have a network connection.
  Pinning the songs you play most will reduce network utilization, because the local copy will be used even when you are online. There is no limit (except for space on your device) on how many songs you can download.
  You can configure whether you want downloads to occur on mobile data networks or only on WiFi.
Can I listen to pinned songs in other applications or in the iPod application?
- Unfortunately, pinned songs can only be played using Audiogalaxy. You can launch Audiogalaxy in Offline Mode from the Settings page.

Audiogalaxy for Android

How can I get the Android app?
- Audiogalaxy for Android is available for free in the Android Market. Search for "Audiogalaxy", or scan the barcode below with the Barcode Reader on your phone.
I have a rooted phone with a custom ROM installed, or an ad-block/overclock app and I saw an error. What's up?
- Audiogalaxy doesn't have any ads, but we are in an old list of blocked sites installed by apps like AdFree and included with some custom ROMs. If you have AdFree installed, please run AdFree and click the 'Revert' button. Ultimately, you need to remove the lines that contain www.audiogalaxy.com and audiogalaxy.com from the file /system/etc/hosts (or just /etc/hosts on some phones).
  Click here to read a thread from some users about how they solved it.
Can I listen to songs when I don't have network access? How do I 'pin' songs?
- Audiogalaxy Music for Android version 2.2.1 and higher enables users to 'pin' songs for offline playback. You must first purchase the "Offline Playback" add-on by going to Menu -> Add-ons.
  Pinning a song downloads a high quality version in the background to your SD card so it can be played when you don't have a network connection.
  Pinning the songs you play most will reduce network utilization, because the local copy will be used even when you are online. There is no limit (except for space on your device) on how many songs you can download.
  You can queue songs for download at any time but to ensure best performance, songs are only downloaded when you are connected to a WiFi network.
Are 'pinned' songs available for playback with other players?
- Yes, other players can access pinned songs saved on your SD card. Songs are saved in the Android/data/com.audiogalaxy/music folder on your SD card.
Where is the Audiogalaxy Android widget?
- Audiogalaxy for Android comes with a widget that lets you control basic playback. Long-press on your home screen to bring up a list of widgets and then select the one that says 'Audiogalaxy'.
  If you have installed the app on your SD card, the Android OS will not allow you to add a widget. You must install the Audiogalaxy app on the phone's memory to be able to use the widget.
How do I create new playlists using Audiogalaxy for Android?
- Creating playlists on the mobile app is simple:
  - First, queue up all songs you want to the playlists. You can add single songs or entire albums/artists by long-pressing on the song/artist/album name.
  - Then, switch over to the "Now Playing" tab and click the button that shows you the Now Playing song list (middle button under the seek bar).
  - On the Now Playing view, click "Save" and name your playlist.
  That's it! Your new playlist will appear on Audiogalaxy.com and is automatically saved to your computer too. Note that currently, playlists cannot be edited/deleted on your device.

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	Step 1: Install Waiting for you to install Audiogalaxy Great! The Audiogalaxy Helper is installed We haven't seen the Audiogalaxy Helper connect to our servers yet. Need help installing? Click here. Want to start over?
	Step 2: Find Your Music Looking for your music... We found your music. You're all set! Click here to see the music we found, or to add more music locations. You can always change your music locations using the Audiogalaxy Helper icon () in your system tray. We looked around but didn't find any songs. Click here to help us out.